Refund policy

Refund policy and 30-day Happy Pup Guarantee

Last updated: September 12, 2026

We want you and your pet to be happy with your Pawblefy purchase. If you are not completely satisfied for any reason, contact us within 30 days after delivery for a full refund of the amount paid for the item, including applicable product taxes. No questions asked. You do not need to explain or justify your request. We may ask for your order number or order email only so we can locate the purchase.

Personalized and non-personalized products

The 30-day Happy Pup Guarantee applies to both personalized and non-personalized Pawblefy products. It includes customer-selected size, color, spelling, phone number, and other personalization choices.

How to request a refund

Email hello@pawblefy.com within 30 days after delivery and include the order number or email used for the order. No explanation is required. If we need the item returned, we will provide return instructions and a prepaid return label.

Damaged, defective, incorrect, or mis-personalized items

If an item arrives damaged or defective, is different from what you ordered, or does not match the personalization submitted with your order, contact us within 30 days after delivery. We will make it right with a full refund or a free replacement, based on your preference.

Refund timing

Approved refunds are sent to the original payment method. Your bank or payment provider may require additional time to post the credit after we issue it. We will let you know when the refund has been processed.

Order changes and cancellations

We begin processing personalized orders quickly. Contact us as soon as possible if you need to cancel or change an order. We will try to help before fulfillment begins. The 30-day Happy Pup Guarantee remains available after delivery.

Gift cards

Gift cards are not refundable except when required by law.

Your legal rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer-protection law.

Contact us

Email hello@pawblefy.com for a refund, replacement, cancellation, or order change.