Privacy policy

Last updated: September 12, 2026

This Privacy Policy explains how Pawblefy collects, uses, and shares personal information when you visit our website, place an order, contact us, or otherwise use our services.

Information we collect

Depending on how you interact with us, we may collect:

Contact and delivery information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as the products purchased, order value, shipping method, and payment status. Payment information is processed by our payment providers; we generally do not receive or store complete payment-card details.
Personalization information, such as a pet name, phone number, wording, size, color, font, and other details you choose to have placed on a product.
Device and usage information, such as IP address, browser and device type, pages viewed, referring site, approximate location derived from an IP address, and interactions with our website and messages.
Communications, such as messages, product reviews, photos, support requests, and other information you send to us.

How we use information

We may use personal information to:

process payments, create personalized products, fulfill and deliver orders, and provide order updates;
provide customer support and administer our 30-day guarantee;
operate, secure, troubleshoot, and improve our website, products, and services;
prevent fraud, abuse, and other harmful activity;
send marketing communications where permitted, subject to your choices and applicable law;
measure performance and understand how customers use our services; and
comply with legal obligations and protect our rights and the rights of others.

How we share information

We may share personal information with service providers that help us operate our business, including Shopify, payment processors, personalization and fulfillment providers, shipping carriers, customer-support services, analytics providers, advertising partners, fraud-prevention providers, and professional advisers. These parties receive information only as appropriate for the services they provide or as otherwise permitted by law.

We may also disclose information when required by law; to protect customers, Pawblefy, or others; in connection with a business transaction such as a merger, financing, or sale; or with your direction or consent.

We do not sell personal information for money. Some privacy laws may define certain advertising or analytics disclosures as a "sale," "sharing," or use for targeted advertising. Where applicable, you may exercise related opt-out rights through any privacy-choice tool made available on our website or by contacting us.

Shopify

Our store is hosted by Shopify, which processes personal information to provide the commerce platform and related services. You can learn more in Shopify's Privacy Policy.

Cookies and similar technologies

We and our service providers use cookies, pixels, and similar technologies to keep the store functioning, remember preferences, understand site performance, help prevent fraud, and support analytics and advertising. Browser settings may let you block or delete cookies, but doing so can affect store features. For more information about cookies used through Shopify, see Shopify's Cookie Policy.

Marketing choices

You can unsubscribe from marketing emails using the link in the message. You may still receive transactional messages about orders or customer service. Other controls may be available through your browser, device, or our website privacy settings.

Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information; to opt out of certain processing; or to appeal a privacy-request decision. These rights may be subject to exceptions under applicable law. To make a request, email hello@pawblefy.com and describe the request. We may need to verify your identity before completing it. An authorized agent may submit a request where permitted by law, and we may ask for proof of authorization.

Retention

We retain personal information for as long as reasonably needed to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary based on the type of information and why it was collected.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International processing

Our service providers may process information in countries other than the country where you live. When required, we rely on recognized legal mechanisms intended to protect information transferred across borders.

Children's privacy

Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

Third-party links

Our website may link to third-party sites or services. Their privacy practices are governed by their own notices, not this policy.

Changes to this policy

We may update this policy to reflect changes to our practices, services, or legal obligations. The revised policy will be posted here with a new last-updated date.

Contact us

For privacy questions or requests, email hello@pawblefy.com.